Returns, Refunds & Complaints Information
Our Fresh Flowers Guarantee in Emerson Park
At Flower Delivery Emerson Park, we pride ourselves on providing the freshest blooms to households and businesses throughout Emerson Park and the surrounding areas. As your trusted local florist, our commitment is simple: you will always receive beautiful, hand-arranged flowers that meet the highest standards of quality and freshness.
Damaged-on-Arrival Policy
Your satisfaction is our priority. If your flowers arrive damaged or do not meet your expectations due to transit issues, please let us know as soon as possible. We kindly ask that you report any damage within 24 hours of delivery. To help us resolve the problem swiftly, please provide clear details of the issue, including photographs if possible, so we can assess the damage and offer the best solution.
Freshness Window Guarantee
We guarantee the freshness of our flowers for a minimum of 5 days from the time of delivery, provided they are cared for using the instructions we share. Our flowers are sourced daily and arranged by experienced local florists, ensuring every bouquet is at its peak upon arrival. If you believe your flowers have not met our freshness guarantee, contact us within this 5-day window so we can make it right.
Refund and Replacement Options
If your order arrives damaged, wilted, or does not meet our freshness guarantee, we offer flexible solutions to ensure your complete satisfaction. Depending on the specifics of your concern, you may be eligible for:
- Refund: A partial or full refund to reflect the issue experienced with your order.
- Replacement: A new, fresh bouquet delivered to your original recipient address at the earliest available date.
We aim to resolve these matters as efficiently as possible. Your happiness is at the heart of what we do as a trusted Emerson Park florist.
Our Complaints Process
If you are unhappy with your order or our service for any reason, we encourage you to reach out quickly so we can address your concerns. Our team carefully reviews each complaint and strives to respond within 1 business day. Please provide detailed information about your order and the nature of your complaint, so we can offer the most suitable resolution.
We treat every feedback as an opportunity to improve our service and maintain our reputation as a leading flower delivery specialist in Emerson Park.
Why Choose Flower Delivery Emerson Park?
As a local florist dedicated to the Emerson Park community, we nurture relationships with customers and suppliers alike, going the extra mile to ensure satisfaction with every delivery. Whether ordering for your home, business, or a special occasion, you can trust us to deliver only the freshest flowers and exceptional service—guaranteed.
Thank you for choosing Flower Delivery Emerson Park. Should you ever need to discuss a return, refund, or complaint, we are here to help and ensure you receive the excellent experience you expect from your local Emerson Park florist.
