Flower Delivery Emerson Park | Terms of Online Orders & Customer Rights

Terms & Conditions for Online Flower Delivery in Emerson Park

Introduction

These Terms & Conditions outline the legal agreement between you (the customer) and Flower Delivery Emerson Park ("we", "us", or "our") regarding the purchase and delivery of flowers and related products from our online store. By placing an order through our website or by phone, you acknowledge and accept these terms in full. These conditions apply to all customers residing or ordering within Emerson Park and the surrounding areas. Please read the following carefully before making a purchase.

Order Process

All orders for flower delivery in Emerson Park must be placed using the website ordering system or by any other method we make available. To place an order, you must provide complete and accurate recipient details, including full address and contact information. Once your order has been made:

Order Confirmation: You will receive an order confirmation indicating that we have received your request. This confirmation does not signify our acceptance of your order, but it represents acknowledgment of your order submission.
Acceptance of Orders: Acceptance occurs when we dispatch the flowers to the recipient's address. We reserve the right to decline any order prior to dispatch should circumstances require.
Product Availability: All products are subject to availability. In the event that a particular flower or product is unavailable, we reserve the right to substitute with another of equal or greater value, maintaining a similar style and colour scheme. Any such substitutions will be made at our discretion unless you instruct us otherwise in writing at the time of ordering.
Personalisation and Messages: Where you include a personal message or request specific requirements (such as delivery instructions), we will endeavour to fulfil these, but cannot guarantee compliance in all cases.

Prices and Payments

All prices listed for our online flower delivery service in Emerson Park and surrounding areas are shown in British Pounds Sterling (£), and include Value Added Tax (VAT) where applicable, unless stated otherwise. Our prices may be subject to change at any time; however, such changes will not affect orders already confirmed. Payment must be made in full at the time of ordering by using one of the accepted payment methods provided on our website. We use secure payment processing to protect your financial information.

Payment Methods: We accept various forms of payment, such as major credit and debit cards. Availability of certain payment methods may change without prior notice.
Non-payment: We reserve the right to withhold delivery of your order until full payment has been received and cleared in our account.
Billing Information: Please ensure that all billing information is accurate and up-to-date. Incorrect details may result in delays or cancellation of your order.

Delivery Policy

We strive to provide prompt and reliable flower delivery throughout Emerson Park and nearby areas. Delivery is available on selected days and within the stipulated time slots as displayed on our website or as otherwise agreed. While we endeavour to meet your requested delivery times, these are estimates only and not guaranteed.

Delivery Areas: Our primary delivery is Emerson Park and immediate surrounding locations. Orders outside this area may not be accepted.
Delivery Charges: Any applicable delivery charges will be clearly stated at checkout prior to payment.
Recipient Not Available: If the recipient is not present at the delivery address, we may leave the order with a neighbour or in a safe location, or attempt redelivery, as per the instructions you have provided or our delivery procedures.
Non-Deliverability: If we cannot deliver due to incorrect address details or inaccessible properties, and cannot contact you, we reserve the right to treat the order as fulfilled. Additional charges may apply for redelivery attempts.

Cancellations and Amendments

If you need to cancel or amend your flower delivery order for Emerson Park, please notify us as soon as possible. The following rules apply:

Cancellation by You: You may cancel your order, provided the request is made at least 24 hours before the scheduled delivery date. Cancellations made within 24 hours of delivery may not be eligible for a refund, as flowers are perishable goods prepared specifically for your order.
Amendments: Changes to the delivery address or order details should be submitted at the earliest opportunity. While we aim to accommodate amendments, we cannot guarantee that changes can always be made once an order has been processed.
Cancellation by Us: We reserve the right to cancel your order for reasons beyond our control, such as unavailability of stock, inability to deliver to your area, or errors in product description or pricing. In such cases, you will receive a full refund.

Returns and Refunds

Due to the perishable nature of flowers, we do not accept returns unless the goods are demonstrably defective, wilted on arrival, or not as described.

Defective Products: Should your flowers arrive in unsatisfactory condition, please notify us with photographic evidence within 24 hours of receipt. We may offer either a replacement or full/partial refund at our discretion, based on the circumstances.
Non-Perishable Products: For non-perishable items (vases, gifts), you may be entitled to a return or exchange subject to the Consumer Contracts Regulations. Please refer to individual product notes for further details.

Liability

We take great care to ensure your order arrives in excellent condition and is fulfilled as described. However, our liability to you is limited as follows:

We are not liable for any indirect or consequential loss, or loss of enjoyment, emotional distress, or business revenue, resulting from order delays, failures, or product unavailability.
Our maximum liability in respect of any order, whether arising in contract, tort, or otherwise, shall not exceed the price paid for that order.
Whilst we take all reasonable precautions to protect your personal data and payment information, we cannot accept liability for losses or damages arising from events outside our reasonable control, including internet-based threats or force majeure events.
We are not responsible for orders delivered to incorrect addresses supplied by the customer, or for products that perish due to being left in designated safe places.

Intellectual Property

All website content, including text, images, designs, and product listings, are owned by us or licensed for use and are protected by UK copyright and intellectual property law. Reproduction or commercial use of any part of this material is strictly prohibited without prior written permission.

Data Protection and Privacy

We process personal information in accordance with our Privacy Policy and all applicable UK data protection laws. Details provided during the order process will be used solely for the purposes of fulfilling your order and will not be disclosed to third parties except as required to complete your delivery or where required by law.

Customer Responsibilities

By placing an order for flower delivery in Emerson Park, you represent and warrant that:

You are at least 18 years old and legally capable of entering into a binding contract.
All information provided is accurate and complete at the time of ordering.
You will cooperate with delivery personnel as required to complete delivery where applicable.

Complaints Procedure

We are committed to providing a high standard of service for flower delivery in Emerson Park and surrounding areas. If you are dissatisfied for any reason, please contact us with details of your concern within 48 hours of delivery. We will investigate and respond to your complaint as soon as possible, offering resolution where justified.

Changes to Terms & Conditions

We reserve the right to update or revise these Terms & Conditions at any time without prior notice. The version applicable to your order is that in force at the date and time your order was placed. Please check these terms each time you place an order to ensure your understanding and acceptance.

Governing Law

These Terms & Conditions and any dispute or claim arising in connection with them shall be governed exclusively by the laws of England and Wales. By using our service, you agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising out of your use of our website or services.

Severance

If any provision of these Terms & Conditions is found to be unlawful, invalid, or otherwise unenforceable, that provision shall be deemed severed from the remainder, which will remain valid and enforceable to the fullest extent permitted by law.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Flower Delivery Emerson Park regarding the online purchase and delivery of products. No verbal communication or prior agreement will override these terms unless confirmed by us in writing.

Note: These Terms & Conditions apply to all flower delivery customers in Emerson Park and its surrounding areas served by our business.